MANAGE MY POLICY
MANAGE MY POLICY
Manage My Policy
When will my requested policy changes be reflected?
All changes requested will be reflected on this site the next time you log in.
I'm moving, who should I notify?
In most cases coverages can be transferred to your new rental property. Submit an address change request using our
. If you have purchased a home please visit the "Manage My Policy" section on the
, and select the "Cancel Policy" link.
Will my policy expire?
We are required by law to automatically renew your policy unless otherwise advised. Your renewal premium will be billed and collected in the same manner as your current billing method.
My property manager requires insurance. What do I provide?
Once you've purchased your policy, you may use the Declaration Page of your policy as proof of insurance. You will find the Declaration Page within your policy documents that you received by email or mail.
Why is liability coverage important?
Liability coverage provides protection for you if you are responsible for damages to another resident's property. Most communities require residents to purchase liability coverage. This requirement ensures that your entire residential community will be protected regardless of who is at fault for damages.
What is the difference between Liability-Only and Renters Insurance?
A Liability-Only policy covers another resident's personal property or the apartment unit if damaged or destroyed due to your negligence. If you are at fault, Liability-Only will not cover your own personal belongings if something happens to them. Renters Insurance covers your liability, plus it protects your personal property regardless of who is at fault.
Billing & Payment
Will you save my credit card information on your system?
If you elect to enroll in Auto Pay, we will securely save your credit card information on our system for future transactions.
When will the payment transaction be processed?
Payment transactions are presented to your financial institution immediately following your submission of your payment and will be reflected on this site within 48 hours.
Can I update the credit card or bank account on file?
Yes, simply click the "Update" link on the Payment Method.
Claims & ReStore Card
How long does it take to settle my claim?
The time frame for processing and settling a claim is dependent on validating coverage and reviewing proper documentation.
Can I check the status of my claim online?
Absolutely, you may visit the full site to check the status of your claim and of each document you submitted.
What can I do to expedite my claim?
If you had a Personal Property loss, submit the a listing of the items you are claiming online. Also, provide your police or fire report, and proof of ownership as soon as you have it available. This will helps the adjuster get started on your claim right away.
Are there special limits to my personal property coverage?
As with all insurance policies, certain limitations apply. Your policy has a reduced coverage amount on items like money, gold, jewelry, watches, and other personal belongings. Please refer to Section I of your policy documents for further details.
In the event I suffer a power failure from widespread power outage due to a tropical storm or hurricane, is the loss of food covered?
No - Section I Exclusions - we do not insure for loss caused directly or indirectly by power failure, meaning the failure of power or other utility service if the failure takes place off the residence premise.
Am I covered for water damage that results from a flood, surface water, waves, tidal water, overflow of a body of water, or spray from any of these, whether or not driven from rain?
No - Section I Exclusions - we do not insure for loss caused directly or indirectly by the above, regardless of any other cause or event contributing concurrently or in any sequence to the loss.
What do I need to do to use my ReStore Claims Card?
You will need to activate the card. You can do this by visiting the ReStore Mall website, listed on the back of your card, or you can call 877-459-8738 at anytime. Then sign the back of the card and begin using as you would any debit card.
What if I have a problem using my ReStore Claims Card?
Our toll-free customer service line at 877-459-8738 is available anytime for simple questions such as activation and replacement. For more complicated issues, you can contact Client Support Experts at 855-392-4730, Monday through Friday, 8 a.m. to 8 p.m. ET.
How do I find out the retailers offering discounts or cash back?
Visit the ReStore Mall website, which is listed on the back of your card.
Why did I receive a check instead of a ReStore Claims Card?
For your protection, certain claims settlements will be paid with a paper check sent via certified mail.
What if I don’t want to use the ReStore Claims Card?
You have the option of transferring the settlement to your checking account or withdrawing funds at an ATM.
Are there any fees?
There are no fees for using the card, but using an ATM machine at a non CIRRUS ATM could result in you being charged a fee by the ATM owner.
Is the ReStore Claims Card a credit card?
No, this is not a credit card. It is not a line of credit, it is a prepaid debit card. There is no impact to your credit score, no bills, no late charges or monthly fees.
Update Your Profile
What happens if I lose my password?
You can reset your password by clicking on the "Forgot Password" in the customer login section.
Will I receive confirmation of my change?
Yes. Once you complete your change request, you will receive a confirmation message and email.
Will an Assurant associate ask me for my password?
No, we will never ask you for your password.